Demand for delivery services ramps upSurface Transport & Logistics
Many people believe that the ongoing threat of Covid-19 will destroy many businesses and that all of them will suffer. Well not for delivery companies.
Amidst changing regulations, having access to favourite and familiar foodservice and delivery items is offering consumers comfort during this difficult time. It’s also providing convenience and access to fresh food for people who may be restricting contact with others. It’s a good business to be in.
Grocers and third-party services are seeing an influx in demand for delivery, resulting in longer-than-normal wait times as health and government authorities urge people to practice social distancing amid the COVID-19 outbreak.
“The demand has increased so much, so quickly, it’s impossible for us to meet,” said Marie-Claude Bacon, vice-president of public affairs and communications at Metro Inc. The grocer’s e-commerce business serves parts of Quebec and the Greater Toronto Area.”The delays are very long.”
- Market upticks for food deliveries amid Covid-19:
While some expected all businesses to be hit hard, home delivery services have enjoyed a rise in sales.
- Determine the right price level:
Higher demand has led to higher pricing in some areas and some companies are recruiting new drivers for their deliver staff.
- Optimize the supply chain for perfect order planning:
Restaurant locations often select a single third-party delivery service to partner with, and each operation comes with unique benefits. Businesses only now considering offering delivery may want to investigate what companies are doing to help ease fears and increase restaurant, driver and customer safety around COVID-19.
Some smart delivery companies have launched contactless “leave at your door service” to help drivers and customers adhere to social distancing guidelines. Many have published guidelines around hygiene and food safety for employees, and some have pledged to temporarily remove restaurants from their service if there has been confirmation of exposure to COVID‑19.
A number of third-party delivery services are also performing acts of philanthropy and goodwill, from delivering free meals to healthcare workers and the elderly to waiving delivery and activation fees for restaurants in an effort to help keep small businesses afloat.
Distinguished Distributor Benefits:
- Reduced lead time by 43%
- Decreased variability by 50%
- Lowered the risk of back-order by 95%
- Increased stock for finished goods by 10%