DELIVERY TIMES, CANCELLATIONS, EDITS AND RETURNS
We are experiencing a high volume of inquiries and are experiencing delays in all departments. Current global conditions are also impacting our services and we apologize for any inconvenience.
If you have still elected to proceed with ordering without adhering to these warnings, you do so at your own risk with full understanding that you may experience delays. If you cancel your order after it has been processed you may incur delays with delivery and / or order and payment processing.
Undeliverable products: You will receive a refund if you have placed an order for ‘undeliverable’ products; but your refund may be delayed depending on your cancellation time or due to delays within our departments that handle these affairs; or because of the current backlogs in shipping and distribution. Due to the impact of Covid & current Global related issues, processing times may take more than 30 days and we reserve the right to refund you (less processing fees where applicable) via any payment or bank processing method of we choose; some funds may be made over 1-4 payments depending on those circumstances (may not be refunded to same method as payment means; and / or we may only offer in-house credit).
When you complete the checkout from our store, our payment gateway automatically “holds” your payment. This will make the funds temporarily unavailable to you, ensuring they are available to pay for the order when it is ready. It appears that the funds have left your account, but technically the bank is holding them. The same process happens at many gas pumps.
Why? because there are some products which we may actually offer for availability and in the event your order needs to be quoted, modified, reduced, or cancelled entirely, we can do so.
Once your order is finalized will we officially transfer the funds by manually “capturing” your payment in our system. At this point, we can still issue refunds when appropriate, however many banks take several days to process the refund into your account in addition to our in house processing accounting time restraints which can see processing times of 30-45 business days from date of purchase. We will do everything possible to serve you in a timely fashion.
We reserve the right to cancel and refund any order at any time for reason including, but not limited to: product availability, supplier cancellations, pricing discrepancies, overly demanding or hostile customers, customer request, and nonpayment.
*Credit card orders add 5%
Prices in cart / checkout are not exact. Your invoice will be updated after we have shopped for, or picked up your items, at which time we will add any required additional fees including delivery fees. The amount shown by the driver at the door is the final and correct amount, regardless of any advertised prices shown anywhere. Drivers will do their best to offer you a copy of any receipts related to your order either digitally or hard copy or a combination of both.
Your order is considered final and no longer cancellable. This also applies to digital products. If you wish to enforce cancellation after ordering, you will still be liable to pay any fees such as a delivery fees; 5% creditors administration fees; or processing fees, and you consider all sales final in regards to digital products. You can try to contact us to cancel or edit your order, but we reserve the right to decide if a refund is applicable unless otherwise noted or applicable by law; extra fees will likely apply at your expense.
Example: You have some items in a pending order and you wish to cancel: You are still responsible for the delivery fee or processing portion; or 5% processing fee if you have elected to order even though the site clearly states otherwise. (All sales final for digital products).
IF WE HAVE PICKED UP YOUR ORDER, OR ARE IN THE PROCESS OF ACCEPTING YOUR ORDER (I.E. we’ve already ordered from our vendors, standing in line after order has been placed or in the process), YOUR ORDER IS NON CANCELLABLE OR EDITABLE; at such time you may only add additional stops / products for additional fees.
We may contact you prior to processing your order to confirm personal or order details and to prove your identity and legal age of majority via government issued i.d.
OUR DELIVERY FEES ARE (ONE WAY) ONLY. You are seeking our services for the fastest possible delivery.
WE DO NOT RETURN PRODUCTS FOR REFUNDS OR CHANGES WITHOUT ADDITIONAL DELIVERY FEES APPLYING TO YOUR ORDER. WE DO NOT RETURN RESTAURANT FOOD UNDER ANY CIRCUMSTANCES.
Min $500 order may be enforced. We accept credit/debit cards where applicable. In the event your card is declined, we reserve the right to collect funds for any uncollected transactions owed us. If you fail to pay any fees or charges when due, we may charge such amount directly to a credit card identified in your Customer Account or seek assistance from law enforcement or legal action. We may suspend or terminate your access to our Service at any time. You shall be responsible and liable for any fees, including but not limited to attorney’s fees and collection costs, that we may incur in our efforts to collect any unpaid balances from you.
From time to time, we may permit you to order and receive products from businesses that we don’t use on a regular basis. In such instances, we act only as the link between you and such businesses. The purchase, payment, warranty, guaranty, delivery, maintenance, and all other matters concerning the merchandise, services, or information ordered or received from such businesses are covered by their customer agreement and policies and solely between you and such businesses. We make no representations or warranties of any kind, express or implied, regarding the merchandise received from these businesses and the fact that we make such products available should not be construed as an endorsement of these businesses or the products they provide.
PRICE AND AVAILABILITY
From time to time, products you order may be unavailable. If we are unable to fulfill your entire order, we will make every reasonable effort to substitute the closest product. We do not set the prices for the items you select on your grocery list. We pay the prices that each individual store has already set.
BEFORE YOU PLACE A REVIEW, please understand that we care about each and every customer. If you are unhappy with our service for any reason, please contact us first, so we can discuss any issues and make things right. If we fail you beyond that, by all means, leave us a nasty review.
While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
Please contact us if you experience any difficulties.
PRICES AND POLICIES
By purchasing via our website, you understand that Vendor prices may change daily without notice. Our ordering app will be updated regularly but may differ slightly from actual prices. The total price including delivery charges will be based on the receipts we receive from the stores where your orders originated.
By making any purchase with us, you agree to allow thedistributor.ca to publicize your images, videos or use provided information for promotion or marketing purposes. We will make every attempt to protect your personal privacy.
Please note that we reserve the right to refuse service to anyone. We reserve the right to change the cost of deliveries and/or our delivery fees at any time, especially if orders are too large, heavy, numerous in items, or a greater distance than normal. We may also charge extra for wait times over 10 minutes where we are required to wait for orders to be completed or waiting for payment.
We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time.
Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement.
You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the U.S. or the laws of any other country that may apply; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person. thedistributor.ca may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and thedistributor.ca has no obligation to investigate the source of any such access or use of the Site.
Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing.
You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify thedistributor.ca of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.